Refund policy

Returns and exchanges are only accepted under the following conditions:
1) Item was defective.
2) Item was damaged during shipping.
3) An item was missing in the order.
4) Wrong item was sent by the seller.

(The to and fro delivery charges for returns and exchanges will be borne by The TulipLane under the mentioned circumstances only)

The Process:
1) Upon receiving the order, please create an unboxing video from scratch, without editing or cuts / breaks.
2) If any of the above mentioned conditions is met, please share the video, product pictures, and order details on thetuliplane@gmail.com within 48 hours of receiving the order
3) We will review all details and schedule a pick-up from your doorstep
4) Post receiving the product, we would do a final review and initiate refund / replacement, as requested by the customer
5) We will process the refund within 10 working days, post the final review.

Important Call-outs:
1) The company reserves all rights to accept or reject your refund / replacement claim.
2) To be eligible for a refund / replacement, your item must be in the same condition that you received it, unworn and unused and in its original packaging.